FAQ’s

GENERAL FAQS

Do you need to meet my dog before she stays at Metro Dog?

Yes, for all potential Metro Dog clients. Every potential client must complete the  New Client Enrollment Process before using Metro Dog services.

What kind of packages do you offer?

We offer two different types of packages for optimum flexibility and savings. Click here to see all our packages

20 Visit Day Care Packages give you 20 visits for 25% savings on the $42 daily fee for day care, bringing the cost to $31.50 per day. A 20 visit card is a $840 value for $630. How awesome is that? We also offer a 10 visit package for $365. And Daycare packages do not expire but they can only be used for daycare charges.

Metro Dollars Memberships offer you excellent value for your money on a greater range of services. You pay an upfront amount, which we add value to, and then you use your Metro Dollars for whatever services you like, at the Center or from your home. Dog families can purchase a package cooperatively to further stretch their dollar. Metro Dollar Memberships do not expire.

Please see our Packages page for more details!

What are you hours of operation?

We are open from 6AM to 9PM 7 days a week 365 days a year. We also have a 24 hour staff and allow you to pick up and drop off your dog 24 hours a day.

How are you a socially responsible business?

  1. We buy products that are fair trade *
  2. We support local businesses and artisans.
  3. We purchase green products and actively contribute to decreasing landfill contributions through reuse.

*Disclaimer: There are few quality choices for socially responsible and sustainably made pet products. Whenever possible, we carry them. We have had to make some painful compromises in order to bring your pet products. We are always looking for manufacturer’s that share our values. If you know of one, please tell us.

How are you a green business?

  1. We are a Certified Green Business in Contra Costa County.
  2. We are founding members of the Richmond Green Business Council.
  3. We only buy the most sustainable product to get the job done. Bio-degradable bowls, towels poop bags & cleansers,toys, leashes and collars made from recycled materials. Information and policies to promote earth friendly habits.
  4. Our Center is on a filtered water system.
  5. Our construction materials are sustainable, non-polluting, and whenever possible purchased from a reuse company.

METRO DOG HOTEL FAQS

Do I bring my pet’s food when they stay at Metro Dog?

We prefer it if you do!   We will feed your pet his/her own food while they are a guest here at no charge. We also offer meals of our house kibble (we proudly serve Prairie) at $2 a meal.

What is your house kibble?

We serve Prairie kibble, a premium food, for $2 a meal. Prairie has no corn, wheat, or soy. It has an exclusive freeze-dried raw bio-coating. We serve the Chicken & Brown Rice variety.

Can I bring my dog’s toys and bedding?

Yes, though we provide comfy, clean bedding for all our boarders. If you would like to bring your pet’s bed, she will have access to it whenever she is in her room. If your dog is staying in a social room, we cannot guarantee that her bed will not be chewed by another dog. Please do not bring the Gucci. 🙂

For social boarders, please do not bring toys or treats. To ensure that there are no opportunities for dogs to resource guard, we do not give your dog personal items, with one exception: we recommend that you bring bedding – a shirt or towel if your pet’s bed is too valuable- from your home so that your pup has your scent in her room. Please note that we cannot guarantee the return of this “fragrant” item however!

If your dog is staying in Private Boarding, you are welcome and encouraged to bring any of her bedding, toys, and treats.

What is social boarding?

Social boarding allows your dog to be housed with one to two other dogs at night. All dog rooms are supervised by our overnight staff.

Can my dog have his own room?

If your dog can spend their day in social groups but would like to have his own room for resting and sleeping we offer Single rooms for $70 night.

What is a “social” dog?

A Social Dog has demonstrated a level of comfort being around groups of dogs he does not know. Your dog does not need to actively engage other dogs in play. A social dog is relaxed when new dogs approach him. He does not avoid contact, stiffen, growl or snap at another dog. A social dog can be handled when he is very aroused without lashing out at the handler. It is acceptable for a dog to growl or snap at another dog to ‘correct rude greetings’. Any growling or snapping that continues after the dog has moved away is not acceptable. Likewise a social dog must be able to ‘take correction’ and move away.

Do you have private boarding?

Yes,  If your dog must be cared for solo, ie not spend time in social groups, the fee is $85 per day for private boarding. A dog that boards privately receives 3 -15 minute mini play sessions alone with a handler in our outside yards (weather permitting) and one private 30 minute play session per day.

How much time will my dog get to play with other dogs when boarding?

A lot! But with the right amount of down time, too.

Our dog guests are put in groups with dogs that are of similar size and play style. More active groups are smaller to insure the safety of all the dogs while allowing the dogs to romp and wrestle. Our mellow dogs and sunbathing seniors may have up to 20 dogs in their group. The dogs spend their day moving with their friends through our various and ample yards, both indoor and outdoor. We offer rest time between play sessions to mimic their natural rhythms.

What do you consider a “puppy” versus an “adult”?

We consider a puppy to be an 8 – 16 week old dog. We have created a specialized program for puppies of this age. We consider an adult to be any dog over 16 weeks, for the purposes of our daily schedule of activities.

What vaccines do you require?

We follow the ABKA and Holistic Veterinary Association’s guidelines for vaccinations, requiring Rabies, Bordetella, and DHP. We accept annual titer test results for rabies and DHP. Please see our Vaccine Policy to learn more about these vaccines.

What happens if my pet gets sick or is injured while at Metro Dog?

While in our care, we will make sure that your dog receives the necessary veterinary attention. We contact you or your emergency contact immediately if there is any medical issue. Please read our policy on pet health and veterinary visits on our House Rules page.

If my dog is not staying at Metro Dog, can I still schedule a full grooming appointment?

Yes, you can schedule a FULL grooming appointment.

Unfortunately, we do NOT take appointments for bathing only unless your dog is a day care or boarding guest at Metro Dog. We also do not offer self-service bathing. We encourage you to use one of the many other local resources for drop-in & self service baths, such as Pt.Isabel’s Mud Puppies, Pet Smart, and Pet Food Express.

Do you have web cams at Metro Dog?

Unfortunately no. We have 7 different play and many more rest areas for dog guests, too many areas to try to cover with live cams. Besides, we wouldn’t want to get you into trouble at work!

What kind of cleansers do you use at the Center?

For all dogs areas Clean Break Disinfectant – a neutral Ph, non-toxic(to mammals) bio-degradable cleanser with a veterinary formula to kill the bacteria and viruses which commonly affect dogs. And Anti Icy Poo – a live enzyme solution to consume organic solids that cause odors.  For Laundry, dishes and counters we use 7th Generation or Ecover products, vinegar, salt.

METRO DOG ACADEMY FAQS

Can my dog receive training while staying at Metro Dog?

We can combine training sessions while your dog is staying here for day care or boarding. A great option for families with little time! Please see our Extra Fun page for more information.

Do you offer private training sessions?

Yes we do! Please see our Private Consultations page for more information.

METRO DOG WALKS FAQS

Do you walk dogs?

Yes! From your home, we offer group and neighborhood walks, house calls , and overnight pet sitting services.

From Metro Dog, we offer daily leash walks and social group walks.  Private walks enjoy leashed time on the trails of Albany Hill, which we walk to from the Center. Social group dogs enjoy off-leash time at one of the local East Bay Regional Parks.

3117 Pierce Street, Richmond, CA, 94804 • 510.524.DOGS (3647) • info@metrodog.com