Holiday Reservations and Information

Metro Dog Holiday Periods and Policies:

 Thanksgiving holiday boarding period is
November 17th-26th

 Christmas & New Year’s holiday boarding period is
December 15th– January 2st

Day Care reservations are required Nov 23-27 and Dec 19-30

Metro Dog Holiday Minimum Boarding Reservation Policy: This year we requiring a minimum of 3-nights to reserve boarding at Thanksgiving and Christmas.

 Thanksgiving and Christmas Day lobby service fee: Check-ins and check-outs on these two days will be charged an additional lobby service fee of $10.

 Metro Dog Holiday Day Care Reservation Requirement: This year we are requiring day care reservations for ALL dogs between November 23-27 and December 19-30. Drop-ins will be allowed with a $10 non-reservation surcharge, if space permits.
All day care reservations will be charged in full two weeks prior to the day care check in, in accordance with the standard holiday boarding prepayment policy.

Reservation changes: Early check-outs will be charged in full. Over-stays will be charged an additional $10/night.

Metro Dog Holiday Prepayment Policy: Metro Dog requires prepayment for boarding during the holiday period.
To make a reservation, we require a valid credit card be on file.
Boards are charged in full 14 days before the stay is scheduled to begin

Metro Dog Holiday Cancelation Policy: All boarding reservations may be canceled with no financial penalty 14 days in advance of the first night of the reservation.
Boards canceled with less than 14 days before the first night of the reservation are charged in full. No refunds are made within 14 days.

Please email all reservation requests to info@metrodog.com

We look forward to caring for your lovelies while you are celebrating the holidays!

 

We encourage you to look at our Metro Dollar packages to see if buying one will be the best value for your dollar.

Reminders on what to bring:

1.      Place your food in a rigid plastic storage container with a lid.
Label the container with your pup’s first/last name, and the am/pm feeding instructions.
Food brought in bags will be repackaged into our Metro Dog containers for a fee of $4.

2.      Please bring  ONE article of bedding (please no socks or towels) that smells of home and is clearly labeled with first/last name.
We also have both plastic and wire crates if your pet is used to sleeping in a crate at night.
Please do not bring cloth crates as they get destroyed easily in social rooms.

3.      You can also download and pre-fill out the Boarding Check-In Form from www.metrodog.com to save time at check-in.

4.      If your dog is in a social room, please DO NOT bring toys or bones.
If your dog is in a single or family room, toys and bones (though no raw hide) are fine.

5.      Leave bowls at home.  We use our own, easy-to-label bowls.

6.      While Metro Dog makes every effort to keep track of your pet’s belongings, it is easy to misplace a leash or blanket during our peak season.
Do not bring anything of sentimental value or the Louis Vuitton couture!