New client Enrollment Process

Welcome to Metro Dog’s Enrollment Process
This is your opportunity to see if your dog is a Metro Dog!

We strongly encourage you to come in for one of our tours before you bring your dog in for an assessment. Seeing what we do and being able to ask questions about how your dog will fit into our programs will help you understand what the assessment process is for. We offer a free tour most every Sunday at 4PM.

Before using Metro Dog boarding or daycare services, it is required that you come in for an assessment with your dog.

Make an appointment for an assessment. We spend time to evaluate each new dog.
Before your dog will be assessed, Metro Dog will need you to fill out our paperwork. You can print it out from here and fill it out.

Return the completed paperwork to us at least 24 hours before you come in for your appointment.
You may send completed paperwork and copies of your dog’s vaccine records by email to info@metrodog.com or by fax to 510.526.1367 or by mail to Metro Dog 3117 Pierce st, Richmond, Ca 94804.
If we have not received your application the day before your appointment you will need to reschedule the assessment.

Please, take time to go over the the Metro Dog Contract, Pet History and New Client Information. If you have questions or concerns email us info@metrodog.com. We have tried to make our documents accessible so that you can make informed decisions for your pet.

Metro Dog has a 2-step enrollment process.
1. Attend an intake assessment. Your dog must pass a rooming and social assessment to be accepted. 1/2 hour Assessment Appointments are offered T,W, Th, and Sun. between 10 A.M. and 12 Noon. During your dog’s assessment, we will evaluate your dog’s level of sociability, determine whether they will be comfortable staying in one of our rooms and answer your questions. Metro Dog is not the right place for every dog. Following the assessment we will discuss how your dog did and what program we will start your dog in for the trial day at Metro Dog. We charge a flat fee of $35 for assessments no matter which program your dog is placed in.

2. Successful completion of a day of day care (minimum of 5 hours).  The assessment and day care day must be done on the same day. Reservations for future care will not be accepted until your dog has completed a successful day of day care.

* Optional: Metro Dog offers a tour on Sundays at 4 P.M. We highly recommend you come and see the Center so you know exactly where you are leaving your beloved. It is not required.

Metro Dog day care and boarding program options:
Metro Dog offers day care and boarding for dogs. Within these two service offerings, there are a different program distinctions and fee schedules. Owners may choose Private care for any reason. Any program involving contact with other dogs is at the discretion of Metro Dog Staff:

1. Puppy Program – for babies 8-16 +/- weeks.

a. Puppy Day Care – $50/day
b. Puppy Boarding – $70/night, includes day care

2. General Social Program – for dogs 4 months to adult

a. Social Day Care – $42/day
b. Social Boarding – $60/night, includes day care

3. Single Social Program – Any dog that requires a room to themselves and social play groups

a. Single Social Day Care – $45/day
b. Single, Social Boarding – $70/night, includes day care

4. Medical Private – any dog who needs or specialty care for medical reasons. Pricing will be determined following a conversation about your dog’s specific requirements.

5. Senior Care – any geriatric requiring a specialty care program.  Special pricing may apply.

If it looks like a healthy and happy fit, you would then be free to begin using services. Welcome to the Metro Dog pack!

***PLEASE NOTE: As of 6/1/15 we are unable to accept new private and semi-private dogs. If you are in need of care for a dog who needs a less social programs we recommend contacting our at home services to see if a dog walker or pet sitter could provide the care you are looking for. For information on At Home Care click here http://metrodog.com/walks/ ***

Semi-Private Program – any dog needing a single room and custom play groups, for any reason

a. Semi-Private Day Care – $70/day
b. Semi-Private Boarding – $100/night, includes day care

 Private – any dog who cannot have dog-dog interactions at all

a. Private Day Care – $70/day
b. Private Boarding – $100/night, includes day care

 

 

Before You Come In:

Come for a Tour – Most every Sunday at 4PM – no appointment needed.

Schedule Assessment Appointment
Read the  Metro Dog Daycare and Boarding Agreement.
Email us any questions you have
Fill out the Metro Dog Application
Return completed Metro Dog Application at least 24 hours before scheduled Assessment Appointment

What to bring to the assessment:

  1. Your pup!
  2. The Service Contract if you didn’t send it with your application
  3. Shot Records: Rabies, Bordetella, DHP. (Please see our Vaccine Policy for more information.)
3117 Pierce Street, Richmond, CA, 94804 • 510.524.DOGS (3647) • info@metrodog.com