New client Enrollment Process

Welcome to Metro Dog’s New-Client Enrollment Process. We look forward to meeting you and your pup!

Before you can use Metro Dog’s boarding or day care services, you must come for an assessment with your dog.

Return completed new-client enrollment paperwork, then schedule an appointment
You may send completed paperwork – the Metro Dog Service Agreement, and Pet History and Application for Social Play – and copies of your dog’s vaccine records by email to info@metrodog.com or by fax to 510.526.1367 or by mail to Metro Dog 3117 Pierce St., Richmond, CA 94804. Print the paperwork here.

If you have questions or concerns, email us info@metrodog.com.

Metro Dog has a 2-step enrollment process
1. Attend an intake assessment. Your dog must pass a rooming and social assessment to be accepted. Half-hour Assessment Appointments are offered Sundays through Wednesdays between 10 a.m. and noon. During your dog’s assessment, we will evaluate your dog’s level of sociability, determine whether they will be comfortable staying in one of our rooms and are comfortable being handled by new people. We will answer all your questions. We charge a fee of $35 for assessment.

2. Successful completion of a minimum of 5 hours in day care immediately following your assessment.  The assessment and day care day must be done on the same day. Reservations for future care will not be accepted until your dog has completed both the assessment and the 5 hours of day care. This allows us time to make sure one of our programs is right for your dog.

We do not offer tours of the center at the time of the assessment. Please come to one our weekly tours, Sundays at 4 p.m. We highly recommend you take a tour so you know exactly where you are leaving your beloved.

Metro Dog day care and boarding program options
Metro Dog offers day care and boarding for dogs. There are different programs and fee schedules. All boarding rates include day care.

1. Puppy Program – for babies 8-24 weeks. Graduation is dependent on a dog’s maturity and social skills. Some graduate as early as 16 weeks.

a. Puppy Day Care – $50/day
b. Puppy Boarding – $70/night, includes day care

2. General Social Program – for dogs 4 months to adult

a. Social Day Care – $44/day
b. Social Boarding – $65/night, includes day care

3. Single Social Program – Any dog that requires a room to themselves and social play groups

a. Single Social Day Care – $55/day
b. Single, Social Boarding – $80/night, includes day care

4. Medical Private – any dog who needs or specialty care for medical reasons. Pricing will be determined following a conversation about your dog’s specific requirements.

5. Senior Care – any geriatric requiring a specialty care program.  Special pricing may apply.

If it looks like a healthy and happy fit, you would then be free to begin using services. Welcome to the Metro Dog pack!

***PLEASE NOTE: As of 6/1/15 we are unable to accept new private and semi-private dogs. If you are in need of care for a dog who needs a less social program we recommend contacting our at home services to see if a dog walker or pet sitter could provide the care you are looking for. For information on At Home Care click here http://metrodog.com/walks/ ***

Semi-Private Program – any dog needing a single room and custom play groups, for any reason

a. Semi-Private Day Care – $70/day
b. Semi-Private Boarding – $100/night, includes day care

 Private – any dog who cannot have dog-dog interactions at all

a. Private Day Care – $70/day
b. Private Boarding – $100/night, includes day care

What to bring to the assessment

  1. Your pup!
  2. Shot Records: Rabies, Bordetella, DHP. (Please see our Vaccine Policy for more information.)
3117 Pierce Street, Richmond, CA, 94804 • 510.524.DOGS (3647) • info@metrodog.com