What makes us different?

#1. We do it all.

Metro Dog is proud to be the Bay Area’s first COMPLETE pet care provider! Everything you and your pet could need are right here under one roof: boarding, day care and grooming, plus training, workshops, and learning aids. But you can also count on Metro Dog’s standards of care for services outside our walls and in your home and neighborhood. We have been providing dog walking, pet sitting, and drop-in visits to Bay Area families since 1998

In addition, combining the various services which your dog requires saves you money – by purchasing one of our multi-service Metro Dollar packages, your dollar becomes mightier.

#2. We are ALWAYS open!

We are always open. Period.

That means 24/7, 365 Days A Year, with round-the-clock supervision. Our doors are open from 6am – 9pm daily, for your convenience. And for the real night owls and red-eye regulars, we are proud to offer late night pick-ups and drop-offs by appointment. Like a hotel, you can check your pet in and out when you choose. How’s that for service!

#3. We offer Mighty Metro Dollar packages.

Metro Dollars offer you a way to get more might out of each dollar you spend for services at Metro Dog or at your home. Our prepaid Metro Dollar Memberships offer the most savings and flexibility for your money. Metro Dollars do not expire and can be used for boarding, day care, training, classes, retail purchases, grooming, dog walking, house calls, and pet sitting services. They are good for every service Metro Dog offers.

#4. We are green.

  • We only buy, sell and use green products.
  • Our Center is on a filtered water system.
  • Our construction materials are sustainable, non-polluting, and whenever possible, purchased from a reuse company.
  • We are the only Green Certified Pet Care Center in the East Bay Area.

#5. We are socially responsible.

  • We buy products that are fair trade.*
  • We support local businesses and artisans.
  • We donate money to great organizations.
  • We purchase green products and actively contribute to decreasing landfill contributions through reuse.

*Disclaimer: We always choose products with environmentally and sustainability and social responsibility in mind. At this time, there are few quality pet products made within this philosophy. We have made some painful compromises in order to supply our pet friends with what they need. If you know of a great maker that is green and socially responsible, please tell us about them!

#6. We are a positive reinforcement center.

We believe that positive methods of training and handling are the best practices in working with our guests. We do not use squirt bottles, collar corrections or other methods of behavior suppression to manage the dogs in our care. We use positive redirection and train our staff to maintain a healthy relationship of boundaries and positive management.

All class presenters and dog handlers at Metro Dog ascribe to a positive reinforcement philosophy.

#7. We are organized around our different dogs’ individual needs.

Metro Dog is designed around your pet’s needs, and your pet’s needs will vary according to age, size, and sociability. We offer six different zones for maximum comfort, safety, and fun: active dogs, small dogs, puppies, old hounds, and special needs dogs. We also offer a unique private boarding program for dogs that cannot be in social settings.

#8. We prioritize your dog’s health.

When we designed the Metro Dog Center, we took every opportunity to ensure the well being of our guests. Metro Dog does not cut corners! We offer:

  • filtered water
  • cushioned rubber floors
  • 24 hour supervision
  • regular rotation between play time in our seven yards (indoor and outdoor) and rest time (in our comfortable pet accommodations), to mimic a dog’s natural rhythms.
  • Fresh air,  sunshine, and wood chips on the ground in our outdoor play areas create a comfortable and healthy environment for your pup.
  • Overhead radiant heat and air circulation in all indoor areas.
  • We require all dogs maintain current vaccinations for rabies, bordatella, and DHP.
  • We require all dogs be treated for external parasites (fleas & ticks).
3117 Pierce Street, Richmond, CA, 94804 • 510.524.DOGS (3647) • info@metrodog.com