Holiday Reservation and Cancellation Policies

Christmas/New Year’s: December 20, 2024 - January 1, 2025
Metro Dog has different policies in place for daycare and boarding during the holiday periods listed above that all clients who book during these times agree to. Please review the policies below. All reservations during this period are subject to these policies.

Day Care During the Holiday Periods

Daycare reservations are highly recommended throughout the holiday period and are required November 27-29 and December 23-26. Outside of these dates drop-ins for daycare are allowed, but space is not guaranteed.
Daycare cancellations must be made 24 hours in advance or will be charged. Same-day daycare cancellations or no-shows are charged during these dates.
There is a special drop-off/pick-up fee of $26 for daycare on Thanksgiving Day and Christmas Day.

Boarding Minimum

There is a 2-night minimum for boarding November 27-29 and December 23-26.
There are no minimum nights required for any other dates during the holiday period.

Prepayment Policy

Metro Dog requires prepayment in full for all holiday boarding 14 days before the board begins.
There is NO prepayment required for daycare during the holiday period. However, no-shows for reserved daycare are charged in full during the holiday period.

Holiday Reservations Confirmation

A valid credit card must on file at the time the reservation is made to confirm a holiday reservation. Any client credit card that declines when prepayments are processed 14 days before the board is scheduled to begin will NOT be guaranteed a space. We will contact clients whose credit card declines when prepayment is charged.

Cancellation Policy

Boarding prepayments are non-refundable.
Cancellations incur no financial penalty if made more than 14 days prior to the board prepayment deadline.
Cancellations made within 14 days from the start of the stay forfeit 50% of the boarding fee (we refund 100% of the cost of add-on services you’ve scheduled and prepaid). The other 50% is put on the client’s Metro Dog account for future use at the Center.
Prepayments are not refunded to credit cards if within 14 days of the start of the board.

Boarding Reservation Changes

You may change your reservation and/or cancel it without penalty up to 14 days in advance of the stay. Within 14 days, shortened stays are charged for the full reservation originally booked.

Thanksgiving Day and Christmas Day

We charge a special drop-off/pick-up fee (“lobby fee”) of $26 for anyone needing to drop-off/pick-up on these two days for daycare and boarding. It is a single fee for both the drop-off and pick-up if your dog is doing daycare on these days.

Specialty Program Day Care

We regret that space restraints may cause restrictions on the Puppy, Semi-Private, and Private Specialty programs during the holidays. Please send in your reservation early and we will let you know if we can offer the service you need.
Specialty program boarding is available during the holiday periods but fills in early as space is very limited. Reservations are required.