Become A Client - Welcome!
Please read thoroughly so you understand the process. To become a client you must submit an Application & Service Agreement, current vaccination records, and a photo of your dog showing their body and face (for their profile).
Please understand that we care about each and every dog that we meet and we want them all to thrive. As such, we do not approve every dog. Not every dog loves an active, stimulating environment that is very social. This does not mean anything negative about your dog.
We require all dogs 6 months and older to be spayed or neutered. Please do not apply if your dog is over 6 months old and still intact.
Once we receive your application materials we will email you to look at scheduling your assessment day. Please be patient. We receive a lot of applications and work through them as quickly as we can. (Please keep an eye out for our emails in your spam folder!)
The assessment is a 4-5 hour process for your dog. You stay for 30 minutes to an hour. You will be charged at the half day rate for the day care program your dog is accepted into.
You are required to keep a valid credit card on file in our encrypted credit card system to be a Metro Dog client. There are no exceptions to this requirement. All fees are charged at drop-off.
Refer-a-friend bonus!
Current clients- now’s the time to refer a friend to Metrodog! Have your friend list your full name and your dog’s name as the referral when they fill out the new client application. If they purchase a daycare or metrodollar package upon their dog’s approval, both you and your friend will receive a $50 bonus credit for future use! If their dog is assessed and given conditional approval, we will extend this offer to you both if a package is purchased once the dog is fully approved. The package must be purchased at the time of the dog’s approval in order to qualify for this special.
Begin Application
Dogs 6 months and older must be spayed or neutered.
Your dog’s vaccinations must not be expired. We require proof of vaccinations for Rabies, Bordetella, DHLPP, and CIV (canine influenza). Titers for Rabies and DHLP are accepted. CIV is a series and the first round must be complete before your dog can come in. Puppies need their first round of shots, specifically Parvovirus, to begin attending.
Send vaccination records and photo to newclient@metrodog.com (preferred and fastest response time), fax to 510.526.1367 or mail them to us.
Once we receive the Application, Agreement, current vaccination records, and photo of your dog we will email you to schedule your Assessment. Please be patient. (Please keep an eye out for our emails in your spam folder!)
Assessments times are Monday - Thursdays at 11 AM or 12 PM with pick up at 4-5 PM by appointment only. The cost is the listed fee for the half day program your dog is placed into.
We offer tours of the facility on Sundays at 4 PM. Email info@metrodog.com to sign up in advance and confirm a tour is happening on the Sunday you want to attend.
The Assessment Day
When you arrive, stay in your car, and call our front desk (510-524-3647) at your appointment time to let us know you are in the parking lot. Please do not call early as we may not be able to answer the phone.
Your assessor will meet you in the parking lot at your appointment time.
The meet and greet will be held in our outside play yard, masked and distanced. You’ll stay for the first 30 minutes to an hour of your dog’s day during which time we will answer your questions and share information about our programs. We will go over procedures for drop off and put your credit card on file.
During the social evaluation, we observe your dog’s stress level and level of comfort in a new setting and meeting dogs. As long as we are not seeing red light signals, you may leave, and we will keep your pup until 4-5 PM. Upon pick-up, we will give you their report card for the day and debrief how the day went and what their program and play group will be.
Please, be available to pick up your pup earlier than 4-5 PM. If they show signs of stress we will call you to pick them up. It doesn’t mean they “failed” just that the new environment was a lot for them and ending earlier is better. We believe less is more and do not want to push your dog.
Please be prepared to provide a valid credit card to place on file in our encrypted credit card system. We do not accept American Express or Discover Card. All fees are charged at time of drop off once your dog is accepted into our program.